STOP USING AFFECTED WEBCAMS IMMEDIATELY. The UK Office for Product Safety and Standards has recalled the FocusRay Wired Web Cam, model AONXV-001-WR, because an internal circuit-board support problem can lead to a short circuit, overheating and fire.
Recalled serial range: JBX-00000001 through JBX-00000120, inclusive. If your webcam falls inside that range, disconnect it when safe, do not reconnect it for testing, and use AoharuNEXT’s official recall process.
Affected serial numbers
This is an inclusive range. The serial/lot number is printed on the sticker on the bottom of the webcam.
FocusRay webcam recall: Quick answer
The current UK recall covers the FocusRay Wired Web Cam AONXV-001-WR with serial numbers JBX-00000001 through JBX-00000120. OPSS says affected products were sold from August 1 through August 31, 2026, and may present a fire risk because the internal circuit board can become detached, allowing electrical components to contact one another and short circuit. Stop using affected units immediately. Find the JBX number on the bottom label, then complete AoharuNEXT’s official recall request. The manufacturer says the corrective service is free. Corrected units can be identified by an “RC C” sticker on the bottom label.
Which FocusRay webcams are recalled?
The UK notice is specific. It identifies the FocusRay Wired Web Cam, model AONXV-001-WR, within the serial range below. OPSS lists the product as a face-tracking webcam designed for use in virtual-reality environments and says the affected units originated in Japan.
| Product | FocusRay Wired Web Cam |
|---|---|
| Brand | FocusRay |
| Model | AONXV-001-WR |
| Affected serial numbers | JBX-00000001–JBX-00000120 |
| Sales period | August 1–31, 2026 |
| Hazard | Short circuit, overheating and fire |
| Official action | Recall from end users |
| Consumer action | Stop using affected units immediately |
| Manufacturer | AoharuNEXT Inc. |
| Recall cost | Free corrective recall service |
| UK publication date | September 15, 2026 |
| OPSS reference | 2609-0104 |
OPSS also lists the following JAN/barcode numbers as part of the recall information: 4595776404221, 4595776404214, 4595776404207, 4595776404191, 4595776404184, 4595776404177, 4595776404160, 4595776404153, 4595776404146, 4595776404023 and 4595776404139. For most owners, however, the model and JBX serial range are the clearest checks.
How to check your FocusRay serial number
- Disconnect the webcam if it is currently in use and it is safe to do so.
- Turn the unit over carefully.
- Locate the product sticker on the bottom of the unit.
- Find the JBX-prefixed serial/lot number.
- Compare it with JBX-00000001 through JBX-00000120.
- If it falls inside that inclusive range, do not reconnect the webcam.
- Submit the official recall request through AoharuNEXT.
Why the FocusRay webcam has been recalled
OPSS says the design and assembly of the webcam housing may provide inadequate support for the internal circuit board. During normal use, the board can become detached. If internal electrical components then come into contact, a short circuit can occur, creating a risk of overheating and fire.
AoharuNEXT’s own recall notices describe a similar defect mechanism and say corrective work includes replacing the enclosure with a defect-free design and correcting the internal board assembly and wiring methods. This is a structural and electrical issue; it is not something a user can reliably rule out by seeing that the webcam still powers on.
If your webcam is affected, do not reconnect it to check whether it still works. Normal operation does not eliminate the identified structural/electrical hazard. Do not open the housing or inspect the circuit board yourself.
What should you do if your serial number is affected?
- Stop using the webcam.
- Disconnect it from USB or power when safe to do so.
- Do not reconnect it for troubleshooting or testing.
- Do not open or attempt to repair it yourself.
- Use the AoharuNEXT recall page and application form to start the free corrective process.
If the device is smoking, actively burning or creating an immediate danger, move away from the hazard and contact your local emergency services where appropriate. This article does not provide DIY electrical-fire suppression instructions.
Do not keep using the webcam while waiting for service
The UK recall instruction is to stop using affected products immediately. Do not treat the recall as a warning to “use carefully” until service becomes available. A webcam can appear to work normally while still containing the housing or internal-board problem described by the safety notice.
How AoharuNEXT’s free recall process works
AoharuNEXT describes the remedy as free replacement, repair and inspection. The company says it will replace the enclosure with one without the identified design flaw and correct the internal circuit-board assembly and wiring methods. Shipping costs for the Japan process are covered by the company.
For customers in Japan, the manufacturer’s published flow is: confirm the lot number, submit the recall request, hand the unit to Yamato Transport at the arranged pickup, wait for the manufacturer to receive and correct the item, then receive the repaired unit back. AoharuNEXT says mounts by themselves are not eligible.
How UK and overseas customers should request help
The UK government notice directs affected owners to AoharuNEXT’s official recall page to complete the recall form and arrange the remedy. AoharuNEXT states that customers living overseas will be handled case by case, so UK and other international owners should not assume the Japan Yamato home-pickup process applies to them.
For more information, the OPSS notice lists [email protected]. The official application form is available at AoharuNEXT’s recall form.
How to tell whether a FocusRay unit has already been corrected
How to identify a corrected FocusRay unit: AoharuNEXT says units that have completed the corrective repair can be identified by an “RC C” sticker applied to the label on the bottom of the unit. If you are uncertain, contact AoharuNEXT rather than relying only on visual inspection.
AoharuNEXT says the recall should not cost you anything
Recall scam warning: AoharuNEXT says it will never request payment or other compensation from customers in connection with this recall. Use only the manufacturer’s official recall page, official form and verified contact details. If someone claiming to handle the recall asks for a bank transfer, gift card or other payment, verify the request directly with AoharuNEXT.
When did the FocusRay recall begin?
- September 4, 2026: AoharuNEXT published its initial recall/product-quality notices and stated that corrective action would begin.
- September 10: the manufacturer published its second recall report/update and additional procedural information.
- September 14: AoharuNEXT’s scheduled recall-service start date in Japan.
- September 15: the UK Office for Product Safety and Standards published Product Recall 2609-0104.
That sequence matters: September 15 is the UK government publication date, not the beginning of the manufacturer’s global recall activity.
Does the recall affect every FocusRay webcam?
No broad conclusion should be drawn beyond the official scope. The current UK notice identifies model AONXV-001-WR with serials JBX-00000001 through JBX-00000120. That does not mean FrediTech can certify every other FocusRay unit as safe; recall scopes can change if authorities or manufacturers publish new information.
What regulations does the webcam fail to meet?
OPSS states that the affected product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016. The agency’s page lists the risk level as “Not provided.” FrediTech is treating the article as operationally urgent because the official consumer instruction is to stop using affected webcams immediately, not because OPSS assigned a separate “high” or “critical” risk rating.
What FrediTech will monitor next
This page should be updated at the same URL if OPSS or AoharuNEXT expands the serial range, adds models, publishes a UK-specific return procedure, changes the corrected-unit marking, provides official incident or injury figures, or closes the recall. FrediTech will not infer incident counts from silence in the notice.
Frequently Asked Questions
Which FocusRay webcam is recalled?
The current UK recall identifies the FocusRay Wired Web Cam, model AONXV-001-WR.
Which serial numbers are affected?
JBX-00000001 through JBX-00000120, inclusive.
Where is the FocusRay serial number located?
AoharuNEXT says the JBX-prefixed number is printed on the sticker on the bottom of the unit.
Why was the FocusRay webcam recalled?
OPSS says inadequate support for the internal circuit board can allow it to detach, creating the possibility of electrical contact, short circuit, overheating and fire.
Should I unplug an affected webcam?
Yes. The official instruction is to stop using affected products immediately and disconnect them when safe to do so.
Can I keep using it until service is arranged?
No. Do not continue using or reconnect an affected unit while waiting for recall service.
How do I request the FocusRay recall?
Use AoharuNEXT’s official recall page and recall application form. UK consumers can also refer to the OPSS notice.
Is the corrective service free?
Yes. AoharuNEXT states that its replacement, repair and inspection work for the recall is free of charge.
How can I identify a corrected FocusRay webcam?
AoharuNEXT says repaired/corrected units receive an “RC C” sticker on the bottom product label.
Were affected units sold in August 2026?
OPSS lists the affected sales period as August 1 through August 31, 2026. Serial/model identification remains the primary check.
What should overseas customers do?
AoharuNEXT says overseas arrangements are handled case by case. Use its official recall page/form or the recall email rather than assuming the Japan pickup process applies.
How can I avoid recall scams?
AoharuNEXT says it will never request payment in connection with the recall. Use only official manufacturer or government channels.
